Refunds & cancellations
Last updated 10 October 2026
Try everything before you pay
Setting up is free: add your details, choose a design, build your guest list and preview your invitations and wedding website before you pay anything. Invitation Suite and Complete are one-off payments per wedding and never renew, so there's no subscription to cancel.
Your right to cancel
When you pay, you ask us to unlock your plan straight away and agree that your 14-day right to cancel ends once it's unlocked (Consumer Contracts Regulations 2013, regulation 37). Because you can try everything first, we don't offer refunds if you change your mind, or if the wedding is cancelled.
If your wedding moves
Your plan belongs to your wedding, not to a date. If the date changes, update it in Details: your plan, guest list and replies stay as they are, and the date we delete guest data moves with it.
If something doesn't work
If anything ever doesn't work as described, tell us and we'll fix it or refund you. Your rights under the Consumer Rights Act 2015 aren't affected.
How refunds are paid
Refunds go back to the card you paid with. Once we've sent a refund, it normally shows on your statement within 5 to 10 working days, depending on your bank.